Yesterday my baby went into day two with a fever and so much yellow goop in his eyes they could not be pried open with the jaws of life.  Every family member made their diagnosis and it was time to have the final professional one done by the MD who actually went to school for it.  Our pediatrician is awesome.  My most memorable time with her (in our limited eleven months) is by week two, when I was having a nervous breakdown  about being a new mom, she was so empathetic even describing in detail her experience.  The time she spent to listen and advise in my moment of crisis was invaluable in a new mother’s desperate time of need.  It made me make the conscious effort to want to do the same in various situations, especially at the zoo.

Besides consumers who have loud conversations on the mobile while shopping and people who smack while they eat, my number one pet peeve is bad [tag]customer service[/tag].  When it does occur, it takes a good 10 minutes to sink in the person either spoke to me “that way” or did not resolve the issue in a professional manner.  Yesterday at my favorite pediatrician’s office, it happened not once, but twice.  The sin wasn’t committed by the doctor, but by the office employees which work in the facility.  My unforgivable transgression occurred when I walked into the door with a fevered, whimpering, swollen eyed baby sans appointment thirty minutes before the doors were to be locked down.

Because I have waited tables in a past 9-11 life, it is not a consideration to show up at a restaurant thirty minutes before closing without a reservation, but in this is far from a parallel situation.  This was not a four course dinner to be savored, but a panicked situation in which protocol was not an option.  It seemed obvious to me as I puffed through the front door with a limp child in my arms.  Right away we were scurried to an examination room and a sigh of relief exhaled through my lungs.

The door was still open as I walked back and forth rocking the baby.  I poked my head out to guestimate our time on hold.  While pacing, a nurse was complaining that we just dirtied the examination room she just cleaned and she didn’t appreciate it.  What tha?  Questions raced through my mind with the main one being, “Did she just say what I thought she just said?” and then of course “Do I have time to chew her butt out before the doctor arrives?” and finally, “WWJD?”  My concentration had to be on my very important patient and raising my voice was not going to help his situation.

The doctor came and gave her wonderful service, as expected.  We headed to the back office door for payment with prescription in hand.  The back office manager gave friendly banter as services rendered were being paid.  While the card was being handed over for payment, she was informed that my insurance carrier had been changed.  The friendly demeanor of the woman who was just commenting “he’s even handsome while sick” switched as fast as Brittany Spear’s accent.  The third degree was scorching as she proclaimed this was not [tag]protocol[/tag] and what an inconvenience this was since not discussed the minute we walked in the door.  What tha?

It was not like my medium rare steak was sent back to the kitchen to be cooked well done – this was the health of my child and according to their clock on the wall, we still had time before business hours were officially over.  As she stomped to the front I whispered into my sweet child’s little red ears, “Well who would have known that your double ear infection and pink eye would have disobliged so many individuals who take care of sick people for a living?”

Our job at Talent Zoo is people and our job is to serve two sides:  Candidate and Client.  We have had clients call us on Saturday morning because they want to discuss a creative.   We have had candidates call a ten o’clock on Sunday evening because they want to be reassured about their interview.  We work as a [tag]partnership[/tag] with both. There are days when I wished we did sell a product that did not change it’s mind, but then the pleasure of hearing, “This was an amazing experience” could not be enjoyed.  Our job is to send you the best Talent.  Our job is to make yours easier.  How may we help you?